Price Match Gurantee
We pride ourselves on offering the absolute best prices online. We walk it like we talk it, too... If you find another online store offering a lower price than us within 60 days of your purchase, let us know and we will refund your original payment for the difference (excludes shipping charges).
Terms & conditions apply
Do you charge sales tax?
We are headquartered in Utah and do not charge sales tax to all other 49 states. This alone can save you hundreds of dollars compared to ordering elsewhere. However, if you are shipping your order to an address in Utah you will be charged sales tax.
Order Confirmation
As soon as you place your order, you will receive a confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item happens to be on backorder, or is unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 7 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within seven business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Back Orders
Some saunas are occasionally on back order. If you'd like to know the backorder time for a specific product, please check the product page, as we work daily to keep this updated.
All Dundalk Leisurecraft products are made to order. Please expect lead times of ~30 weeks to ship. Dundalk products are made and shipped from Canada and all duties, customs charges, etc. are covered in the price.
Should you have further questions, please contact our support team via live chat, at support@saunaify.com
Where is my order shipping from?
All of our orders are shipped from warehouses across the USA and Canada. We currently work directly with the suppliers and manufacturers of the products we carry across the United States to ensure a proper operations chain between our products to you.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to a $50 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card used when placing your order.
Damages
Please inspect the packaging of your item(s) at the time of delivery, as damaged packages, if excessive and clearly noticeable, should be refused! If upon further inspection your item(s) do arrive damaged, such as when unpackaging, please send photos to support@saunaify.com and we will process an insurance claim on your behalf.
Please visit our comprehensive Shipping & Returns page for further detail on all aforementioned topics.
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